UPDATED 2023 – 2024: Realm Africa Safaris Booking & Cancellation Terms
TOUR RESERVATIONS & PAYMENTS:
All tour/trip/Holiday reservations are accepted or confirmed only after we receive an initial 50% deposit of the total cost per person for the tour plus the FULL payment for gorilla tracking and or Habituation and chimp tracking permits for each tour participant were applicable.
OUR TOUR DEPOSIT GUIDE / PAYMENT POLICY:
- 50% – initial deposit to book a tour.
- 50% – 08 weeks before the start of the tour.
NOTE:
If your reservation/booking is made within 60 days of departure or less, the entire cost – 100% of the tour must be paid at the time of confirmation. Failure to deliver complete payment will be considered notification of cancellation by default and is subject to cancellation charges as stated below.
TOUR CANCELLATION POLICY
All Cancellations received will be subject to the following penalty off the FULL tour cost:
- 91 days and above 25% of the FULL tour Cost.
- 46 – 90 days – 40% of the FULL tour cost.
- 31- 45 days – 60% of the FULL tour cost.
- 0 – 30 days – 100% of the FULL tour cost.
All Cancellation fees are based on the date your written notification is received at Realm Africa Safaris™ by email.
TOUR CHANGE OR NEGLECT
Any such changes made less than 60 days before departure are subject to Realm Africa Safaris™ cancellation fees as indicated.
GORILLA, CHIMPS, GOLDEN MONKEY, AND OR ANY OTHER PERMITS.
All Gorilla, Chimpanzee, Golden monkey, and or any other permits are 100% non-refundable
SMALL GROUP TOUR DEPARTURES
Our Small group departures run on a minimum participation of 02 clients. If we do not achieve this number on a particular departure by 90 days before the departure, you will be given the option to carry on with the tour privately and bear the extra costs of doing this. If you do not wish to take up this option, the trip will be canceled, and your deposit will be returned less transfer charges as may be levied by the Banks.
CLAIMS AND REFUNDS
Except for verifiable circumstances, refunds are not made for any missed tour services. Please see our Limits of Responsibility. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the tour. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Realm Africa Safaris will not accept liability for any claims that are not received in writing within 30 days of the termination of a tour.
EXPENSES COVERED AND NOT COVERED
The details of what your trip price includes and does not include are in the trip details as INCLUDES & EXCLUDES.
ACCOMMODATION
Unless a specific accommodation is requested, we reserve or recommend the best available, reasonably priced, charming hotels/lodges with private baths, hot water, good service, and value. Prices are based on two (02) persons sharing a twin-bedded room or a double. We make every effort to arrange none shared accommodations for single travelers when requested to do so. If the request cannot be honored, the quoted single supplement will apply
Realm Africa Safaris™ reserves the right to substitute equivalent or superior hotels. If a hotel of an equivalent standard is not available, we reserve the right to substitute the next best quality hotel. Of course, we will keep you in the know incase of any substitutions.
PHOTOGRAPHY ON TOUR
Realm Africa Safaris™ reserves the right to take photographic images of individual participants to use for commercial promotion. Tour members who prefer that their image(s) not be used are requested to identify themselves to their tour escort and or safari guide at the start of the tour or make know this to us via email.
MEDICAL REQUIREMENTS
You may travel in remote areas without access to modern medical facilities. It is your responsibility to ensure you are in good physical and mental health to take part in the tour booked. By depositing on the quoted price of the tour, the passenger certifies that he/she does not have any physical or other condition or disability that would create a hazard for himself/herself or other passengers, or even deprive them of enjoying their tour – except for travelers booking our Special Needs Holidays.
It is essential that any participant with a medical condition requiring regular treatment or who may be affected by vigorous activity, high altitude, heat, cold, other natural phenomena, or particular foods, notifies Realm Africa Safaris™ and the tour leaders, in writing in advance of travel.
The judgment of Realm Africa Safaris™, or the local operator or guide, shall make the ultimate determination of an individual tour participant’s fitness to embark upon or to continue a tour. Once a tour participant has been confirmed unfit, such medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current medical and travel Insurance policy applicable for overseas travel for the duration of their tour.
REALM AFRICA SAFARIS™ LIABILITY LIMIT
Realm Africa Safaris™ purchases transportation, hotel accommodation, restaurant services, medical evacuation services, and other services from various independent suppliers that are not subject to its control. Realm Africa Safaris™ cannot, therefore, be liable for any death, personal injury, property damage, or other loss that may occur due to any act or omission of any such supplier, or because of any other event over which we have no control. Realm Africa Safaris™ reserves the right to revise the tour prices without prior notice to reflect marked increases in foreign exchange or tariff rates and costs like fuel prices….etc
Realm Africa Safaris™ also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or retain as a member of any tour any person at any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control. Depending on the itinerary you have selected, optional activities will be available at some of the places you will visit. Some of these activities carry with them the inherent risk of serious personal injury. These activities include, but are not necessarily limited to:
- Gorilla Trekking.
- Chimpanzee Trekking.
- Canoe, boat, and white-water rafting trips.
- Mountain climbing – treks and hikes.
- ….etc
You should be aware that your safety cannot be guaranteed. Should you decide to participate in such activities while you are on tour, you are, of course, free to do so. However, you must understand that such participation will be at your own risk and that Realm Africa Safaris™ assumes no responsibility for your safety.
Realm Africa Safaris™ is not responsible for acts of God, fire, acts of governments or other authorities, wars, civil disturbances, riots, terrorist acts, strikes, thefts, pilferage, epidemics, quarantines, dangerous incidents to sea, land, and air travel, and other similar acts or incidents beyond its ability to control.
PRIMATE TRACKING
There is a possibility that an individual traveler may be prohibited from tracking on the day of a scheduled excursion because of an illness that might be transmitted to the primates or for some other health-related condition. Only travelers in good health are permitted to track primates, and the decision whether or not a traveler will be allowed to participate in a primate tracking excursion will be made on the day of the excursion by the local guides and trackers, whose decision in such matters is final.
No guarantee can be made that primates will be seen on any primate tracking tour. In light of the foregoing, each traveler should be made aware that if they are prohibited from visiting the primates because of ill health, the cost of the primate tracking permit and all of the other costs associated with the trip to the primate tracking area (including airfare, hotel accommodation costs, etc.) are not refundable for any reason if primates are not seen on a primate tracking tour.
**The minimum age limit for gorilla tracking and or Habituation participants is 15 years.
LOCAL CHARTER & AIR TRANSPORTATION
Our tour prices DON’T include local charter flights UNLESS mentioned as inclusive.
We will be however pleased to assist you with booking your local flights and obtaining the best possible airfares. All airfares are subject to change at any time and without notice and therefore might be changed after invoices are issued and will only be guaranteed once ticketed. Certain airfares require advance or instant payment and are subject to a cancellation fee once ticketed. Should airline schedules change, the passenger MUST be prepared to pay any additional fees for land services. Realm Africa Safaris is not responsible for any default in airline carriers and any expenses arising from such defaults will be borne by the passenger.
TRAVELLER’S RESPONSIBILITIES
Tour members/participants are responsible for understanding the conditions implied in our Terms and Conditions and trip itinerary, and selecting a trip that is appropriate to their interests and abilities; for preparing for the trip by studying the trip itinerary and supplemental trip information sent by Realm Africa Safaris™; for bringing appropriate clothing and equipment as advised by Realm Africa Safaris™; for following normal standards of personal hygiene to lessen the risk of travelers’ diseases, as advised by the trip leader; for following normal social behavior patterns with fellow trip members; for acting appropriately and respectfully following the customs of countries visited; for completing the itinerary as scheduled (or as adjusted in the field as necessary). At the leader’s discretion, a member may be asked to leave the trip if the leader feels the person’s further participation may be detrimental to other trip members or the individual.
KNOWING AND VOLUNTARY EXECUTION
Payment of a deposit to Realm Africa Safaris™ certifies that agents/tour participants have carefully read and fully understand the content of the Terms and Conditions, especially those regarding cancellation and refund policies, limitation of liability, and responsibility borne by trip participants.
** On the advance of a deposit to Realm Africa Safaris™ the depositor, his or her family, and heirs agree to be bound by the above terms and conditions.
